Where Does TWB Ship To?

We ship worldwide using fast and reliable delivery partners, with orders dispatched directly from Scotland to your doorstep. For a complete list of countries we ship to, please visit our Shipping Information page.

How Much Does Shipping Cost?

Shipping costs vary by destination and order size. For detailed pricing, please check our Shipping Information page or add bottles to your cart and select your delivery country for an accurate quote.

How Quickly Will My Order Arrive?

Delivery times vary based on your location:

• UK orders: Typically delivered within 2 working days.
• International orders: Usually arrive within 3-10 working days, depending on the destination.

We aim to dispatch orders on the same or next working day. For more details, visit our Shipping Information page.

Looking for a Gift but Not Sure What to Choose?

If you’re unsure what the recipient may like, we’re happy to help! Contact us via live chat or email, and our team will provide recommendations. You can also explore:

• Our curated Gift Finder for selections based on age and price range.
• eGift Cards, so the recipient can choose their perfect bottle.

Will out of stock items be available again?

We work closely with independent bottlers, and many of our whiskies are released in small batches, meaning stock can sell out quickly and may not be repeated. However, we strive to keep most products available for immediate shipping. If you have any questions about a particular product, please just get in touch. 

Do You Buy Whisky from Private Collections?

No, we do not purchase whisky from private collections. All our stock is sourced directly from verified and trusted suppliers. Some bottles may be from older releases, stored securely in our facilities.

Do You Offer Next-Day Shipping?

Yes! UK customers can opt for Next-Day Delivery for £9.95. To qualify:

• Orders must be placed by 1 PM for next-working-day delivery.
• Orders placed on Fridays will arrive the following Monday (Saturday delivery may be available at an additional cost - please contact us in advance).

This option can be selected at checkout.

Can TWB Ship to the USA?

Yes! We ship to the USA. Add bottles to your cart and enter your destination for an accurate shipping cost.

Can I Ship My Own Private Bottles to the USA?

Yes, we offer a private shipping service for customers looking to send their own bottles to the USA. You can either drop off or send your bottle to our warehouse, and we’ll handle the rest. For more information, please complete the form on our Alcohol Delivery Service to the USA page. (This service is not available for other destinations.)

Is TheWhiskyBarrel.com Secure?

Yes, our website is fully secure, and all transactions are protected with the latest encryption technology.

Are My Personal Details and Privacy Secure?

Absolutely. We prioritize your privacy and do not share personal information with third parties.

Can I Order by Phone or In-Person?

No, we are an online-only whisky shop, so all orders must be placed via our website: www.thewhiskybarrel.com. If you encounter any issues, contact us, and we’ll assist you in completing your order manually.

Do You Offer Discounts?

No, we cannot offer discounts on alcohol sales due to strict licensing laws in Scotland.

Do You Offer Gift Wrapping?

Yes! We provide a hand-wrapped gift service, and you can include a personalized message. Simply select gift wrapping on the product page before adding it to your cart.

Where Is My Order?

If you’ve received a shipping confirmation email, please follow the tracking link to monitor your delivery. If you have concerns, contact us via live chat or our Contact Form.

What Should I Do If My Order Is Damaged or Incorrect?

We take great care in shipping, and damages are rare. However, in the event of an issue:

• Damaged packages: Report it to the delivery driver immediately and refuse the package if necessary.
• Delivered items: Retain all packaging and contact us with photos within 28 days of shipping.
• Incorrect or missing items: Contact us within 7 days, keeping all items and packaging intact.

For lost packages marked as "delivered," claims must be made within 7 days.